Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SFLSOP002 Mapping and Delivery Guide
Work effectively in the floristry industry

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SFLSOP002 - Work effectively in the floristry industry
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to work effectively in the floristry industry by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.This unit applies to all floristry industry businesses including retail floristry shops, studio or online businesses and those that specialise in corporate or special events. It applies to florists working at all levels including junior and senior florists, studio florists and floral designers.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a floristry design, preparation and product construction environment. This can be:

an industry workplace

a simulated industry environment operated within a training organisation.

Assessment must ensure use of:

computers, keyboards and printers

the Internet

current plain English guidelines issued by regulatory bodies covering:

minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions

role of relevant state or territory boards in managing complaints

plain English information about industrial awards for floristry employees issued by regulatory bodies or unions

organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

team members with whom the individual can interact; these can be:

people in an industry workplace or

people who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

hold a qualification or Statement of Attainment in Floristry which covers the skills and knowledge requirements in this unit of competency; and

have worked as a florist in the industry for at least three years where they have applied the skills and knowledge covered in this unit of competency.
Prerequisites/co-requisites
Competency Field Sales and Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Source and use information on employment rights and responsibilities.
  • Identify and access current information sources on employee and employer rights and responsibilities.
  • Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  • Source and interpret information on national employment standards and specific employment arrangements for current role.
  • Comply with all employment requirements.
       
Element: Work within organisational requirements.
  • Interpret and comply with key employment policies to support organisational culture.
  • Seek advice from supervisors and managers to ensure understanding of organisational requirements.
  • Interpret staff rosters and provide notice of availability according to organisational procedures.
  • Use designated lines of communication and reporting.
       
Element: Use effective work habits.
  • Plan and organise daily work activities within scope of responsibility.
  • Act promptly on instructions, information and follow procedures relevant to the task.
  • Seek advice and direction from appropriate staff to clarify workplace instruction and information.
  • Prioritise and complete competing tasks within designated timeframes.
       
Element: Work in a team.
  • Cooperatively participate in work-team tasks and goals.
  • Work within own role boundaries and recognise roles and responsibilities of other staff.
  • Seek assistance from team members, supervisors and managers when required.
  • Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.
  • Encourage, acknowledge and act on constructive feedback provided by team members.
  • Recognise, respect and accommodate cultural differences within the team.
       
Element: Source and use information on employment rights and responsibilities.
  • Identify and access current information sources on employee and employer rights and responsibilities.
  • Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  • Source and interpret information on national employment standards and specific employment arrangements for current role.
  • Comply with all employment requirements.
       
Element: Work within organisational requirements.
  • Interpret and comply with key employment policies to support organisational culture.
  • Seek advice from supervisors and managers to ensure understanding of organisational requirements.
  • Interpret staff rosters and provide notice of availability according to organisational procedures.
  • Use designated lines of communication and reporting.
       
Element: Use effective work habits.
  • Plan and organise daily work activities within scope of responsibility.
  • Act promptly on instructions, information and follow procedures relevant to the task.
  • Seek advice and direction from appropriate staff to clarify workplace instruction and information.
  • Prioritise and complete competing tasks within designated timeframes.
       
Element: Work in a team.
  • Cooperatively participate in work-team tasks and goals.
  • Work within own role boundaries and recognise roles and responsibilities of other staff.
  • Seek assistance from team members, supervisors and managers when required.
  • Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.
  • Encourage, acknowledge and act on constructive feedback provided by team members.
  • Recognise, respect and accommodate cultural differences within the team.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use information on employment rights and responsibilities.

1.1 Identify and access current information sources on employee and employer rights and responsibilities.

1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

1.3 Source and interpret information on national employment standards and specific employment arrangements for current role.

1.4 Comply with all employment requirements.

2. Work within organisational requirements.

2.1 Interpret and comply with key employment policies to support organisational culture.

2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements.

2.3 Interpret staff rosters and provide notice of availability according to organisational procedures.

2.4 Use designated lines of communication and reporting.

3. Use effective work habits.

3.1 Plan and organise daily work activities within scope of responsibility.

3.2 Act promptly on instructions, information and follow procedures relevant to the task.

3.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information.

3.4 Prioritise and complete competing tasks within designated timeframes.

4. Work in a team.

4.1 Cooperatively participate in work-team tasks and goals.

4.2 Work within own role boundaries and recognise roles and responsibilities of other staff.

4.3 Seek assistance from team members, supervisors and managers when required.

4.4 Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.

4.5 Encourage, acknowledge and act on constructive feedback provided by team members.

4.6 Recognise, respect and accommodate cultural differences within the team.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about employment rights and responsibilities from these sources:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity

staff handbooks

trade unions

source information on this range of employee and employer workplace rights and responsibilities:

Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

equal employment opportunity (EEO) provisions: rights of employees and responsibilities of employers to make merit based employment decisions

role of relevant state or territory board or commission in managing complaints

industrial awards for floristry employees

access and interpret this range of organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

terms and conditions of employment

plan and organise daily work activities and work effectively as a team member across four three hour work, training or assessment periods which must be used to combine assessment of this unit with SFLSOP or SFLDEC coded units.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on employment rights and responsibilities as specified in the performance evidence

basic aspects of employment related laws covering rights and responsibilities of employees and employers as specified in the performance evidence

basic aspects of industrial awards for floristry employees

primary functions of trade unions for floristry employees

organisational policies and procedures that relate to general work practices as specified in the performance evidence

typical terms and conditions of employment for floristry businesses

general role boundaries and responsibilities for key floristry industry staff:

floristry assistants

florists and senior florists

supervisors and managers within retail floristry shops, studios and online businesses

basic principles of positive teamwork.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use information on employment rights and responsibilities.

1.1 Identify and access current information sources on employee and employer rights and responsibilities.

1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

1.3 Source and interpret information on national employment standards and specific employment arrangements for current role.

1.4 Comply with all employment requirements.

2. Work within organisational requirements.

2.1 Interpret and comply with key employment policies to support organisational culture.

2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements.

2.3 Interpret staff rosters and provide notice of availability according to organisational procedures.

2.4 Use designated lines of communication and reporting.

3. Use effective work habits.

3.1 Plan and organise daily work activities within scope of responsibility.

3.2 Act promptly on instructions, information and follow procedures relevant to the task.

3.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information.

3.4 Prioritise and complete competing tasks within designated timeframes.

4. Work in a team.

4.1 Cooperatively participate in work-team tasks and goals.

4.2 Work within own role boundaries and recognise roles and responsibilities of other staff.

4.3 Seek assistance from team members, supervisors and managers when required.

4.4 Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.

4.5 Encourage, acknowledge and act on constructive feedback provided by team members.

4.6 Recognise, respect and accommodate cultural differences within the team.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and access current information sources on employee and employer rights and responsibilities. 
Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity. 
Source and interpret information on national employment standards and specific employment arrangements for current role. 
Comply with all employment requirements. 
Interpret and comply with key employment policies to support organisational culture. 
Seek advice from supervisors and managers to ensure understanding of organisational requirements. 
Interpret staff rosters and provide notice of availability according to organisational procedures. 
Use designated lines of communication and reporting. 
Plan and organise daily work activities within scope of responsibility. 
Act promptly on instructions, information and follow procedures relevant to the task. 
Seek advice and direction from appropriate staff to clarify workplace instruction and information. 
Prioritise and complete competing tasks within designated timeframes. 
Cooperatively participate in work-team tasks and goals. 
Work within own role boundaries and recognise roles and responsibilities of other staff. 
Seek assistance from team members, supervisors and managers when required. 
Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes. 
Encourage, acknowledge and act on constructive feedback provided by team members. 
Recognise, respect and accommodate cultural differences within the team. 
Identify and access current information sources on employee and employer rights and responsibilities. 
Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity. 
Source and interpret information on national employment standards and specific employment arrangements for current role. 
Comply with all employment requirements. 
Interpret and comply with key employment policies to support organisational culture. 
Seek advice from supervisors and managers to ensure understanding of organisational requirements. 
Interpret staff rosters and provide notice of availability according to organisational procedures. 
Use designated lines of communication and reporting. 
Plan and organise daily work activities within scope of responsibility. 
Act promptly on instructions, information and follow procedures relevant to the task. 
Seek advice and direction from appropriate staff to clarify workplace instruction and information. 
Prioritise and complete competing tasks within designated timeframes. 
Cooperatively participate in work-team tasks and goals. 
Work within own role boundaries and recognise roles and responsibilities of other staff. 
Seek assistance from team members, supervisors and managers when required. 
Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes. 
Encourage, acknowledge and act on constructive feedback provided by team members. 
Recognise, respect and accommodate cultural differences within the team. 

Forms

Assessment Cover Sheet

SFLSOP002 - Work effectively in the floristry industry
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SFLSOP002 - Work effectively in the floristry industry

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: